Terms & Conditions
Terms and conditions of purchase
Thank you for choosing to buy from our website, www.highpointdrinks.co.uk (the “site”)
Before completing your purchase please read these terms and conditions carefully. An order cannot be placed unless you have confirmed to us that you have read and understood these terms and conditions.
If you have any queries in connection with these Terms and Conditions you can contact us via by calling 01208832131 and we will aim to respond to your query as soon as possible, though please be aware it may take us slightly longer than expected during busier periods.
1. Status of these Terms and Conditions
a) Please be aware that these Terms and Conditions apply to all sales of drinks and any other products (collectively “High Point”) sold or supplied to you (“you” or “the Customer”) through the Site by South West Fermentorium Ltd , registered in England and Wales (company number 11966946, VAT registration number 614567731) whose registered address Tretoil Farm, Lanivet, Bodmin, Cornwall, PL30 5BA. These Terms and Conditions also apply to High Point products made available and/or advertised on the Site from time to time.
b) You are responsible for reviewing these Terms and Conditions before you place your order for High Point products. Before your order can be placed you will be asked to confirm that you have read and understood these Terms and Conditions. If you tick the box next to the statement to provide such confirmation we shall be entitled to rely on that confirmation.
c) We advise you to keep a copy of these Terms and Conditions for your records when you place the order.
2. Your order and our contract
a) By placing your order on our Site you are offering to buy the High Point products in your order from us.
b) Following receipt of your order we will send you an order confirmation to confirm receipt of your order, which will include details of the High Point products you have ordered. You will need to bring any errors in your order confirmation to our attention as soon as possible to ensure this can be rectified. Please email us at firstname.lastname@example.org to notify us of the errors. A delayed notification may be too late to change your order before delivery.
c) Your offer is not accepted and the contract is not formed between you and us (the “Contract”) until we dispatch the High Point Drinks Products to you. At any point up until then, we may decline to supply the High Point Drinks Products to you without giving any reason and our only liability to you will be to refund any payments which may have been taken.
d) If we are unable to accept your order for any reason, such as the High Point products you ordered being out of stock we will notify you by email at the email address you have provided and we will either refund any payments which may have been taken from you or not take such payments, in each case, in respect of the relevant High Point products.
a) We accept payment by Visa, MasterCard, Amex, PayPal and ApplePay. Credit and debit cards will be debited in pounds sterling.
b) All payments are taken in full when you place your order. Payments will only be refunded in accordance with these Terms and Conditions.
c) Invoices will be included within your order of High Point products when they are delivered. In the unlikely event that you have not received an invoice with your delivery and you require one please contact us via the contact page quoting your reference number.
d) We have a right to refuse to accept or to cancel any order where we suspect that the payment method being used to place the order is being used fraudulently or is the subject of theft or any other unauthorised use.
a) We deliver to addresses in England, Scotland, Wales, Scottish Highlands and Scottish Islands, Isle of Man, and Northern Ireland.
b) Delivery charges start from £4.99 per transaction for all deliveries. We reserve the right to change these delivery costs at our discretion, please check the Site for further details.
c) We deliver between 8a.m. and 6p.m., Monday-Friday excluding Bank Holidays. Your order should arrive with you as follows:-
• Mainland UK: England, Scotland (excluding Scottish Highlands and Scottish Islands) and Wales – orders will be delivered within 2-4 working days. • Other UK Territories: Scottish Highlands, Scottish Islands, Isle of Man, Northern Ireland. - orders will be delivered within 3-7 working days.
Please note that there may be delays to these times during busy order periods such as Christmas. Please check the website for the date on which last orders may be placed to be received for Christmas.
d) We are unable to confirm the exact time that your delivery will arrive with you. However, once your order has left our warehouse you will receive an email or SMS from our couriers to notify you that the order is on its way. This email will contain a tracking code allowing you to track the progress of your parcel on www.parcelforce.com. This will be followed by a first text message from our couriers on the day of delivery which will give you the opportunity to change your delivery date or to request that your delivery be left with a neighbour or at the local Post Office. Please note that the local Post Office may not be the one nearest to your address but will be a Post Office local to your address which has the capacity to take receipt of the delivery. Please note that you cannot specify a particular neighbour using this process. You will receive a second text message from our courier who will advise you of the estimated delivery time.
e) If you are not at home when our couriers attempt to deliver your order and you have not left instructions for us to leave the order with an authorised person at your property, or with a neighbour or at the local Post Office, provided our couriers are able to access your mailbox, they will leave a card to let you know that they have tried to make the delivery with instructions of what to do next. It will be your responsibility to follow the instructions on the card within the time given on the card to arrange redelivery. If our couriers are unable to access your mailbox either because you are not at home or because a neighbour is not at home and access to your mailbox is not possible from the front door the couriers will not leave a card and you will need to contact them to arrange redelivery. If you are unable to make progress with them to arrange redelivery you should contact us via phone. If you fail to contact our couriers within the time given on the card or within a reasonable time following the initial delivery date where our couriers are unable to leave a card and High Point incurs charges, costs, expenses, losses or liabilities (“Charges”) for storage, redelivery or return back to our warehouse we shall have a right to collect those Charges from you.
f) If you give us instructions to leave your delivery with an authorised person at your property, with a neighbour or at the Post Office, provided our couriers have left the delivery in the place where you have instructed us to leave it, neither we nor our couriers shall have any liability whatsoever for any subsequent damage, loss or theft which occurs to the High Point Products after they have been left in the designated location. Please note that if you live in a property which contains a number of units and you do not, when placing your order on the Site, specify a particular neighbour with whom to leave your parcel but instead request the parcel be left with a neighbour in response to the text message you receive from our couriers, the couriers may leave the parcel with any neighbour in your property who grants them access to the property and any such delivery is left at your risk. It is your responsibility when requesting that your parcel be left with a neighbour to ensure that such neighbour will be at home and available to take collection of the delivery.
g) Neither we nor our couriers accept any responsibility for loss or damages suffered as a result of deliveries not being made by the estimated delivery time for reasons which are beyond our reasonable control, including, without limitation, traffic delays.
h) We do not accept any responsibility for loss or damages which arises from deliveries not being made because you have provided incorrect or inaccurate address details, email address and/or phone number which prevents our couriers from contacting you. We shall be entitled to recover any Charges levied upon us by our courier company as a result of such incorrect or inaccurate details being provided.
i) Where your delivery address is a property which contains a number of units (e.g. an apartment block, offices), we cannot guarantee that our couriers will deliver to the front door or individual entrance of your unit. It is at each individual courier’s discretion as to whether or not s/he will bring the delivery directly to your front door where you are in a building which is composed of several units. For example s/he may not bring the delivery up several flights of stairs in the absence of a lift and may not be able to carry it from the main entrance to your front door/the lift. If our courier is unable to bring the package to your front door s/he will leave a card to notify you of the attempted delivery and it will be your responsibility to follow the instructions on the card in accordance with section 6e above.
Title to all High Point products shall remain under High Point’s ownership and shall pass to the Customer on delivery, provided we have processed and received payment in full. High Point products shall become your responsibility from the time our couriers deliver the goods to you or leave them in the designated location notified by you to our couriers (e.g. at your property with an authorised person, with a neighbour, at the Post Office).
6. Inspection of High Point products
a) You should inspect your order as soon as possible following delivery and notify us within 14 days of delivery of breakages or shortages quoting your order number. We are unable to guarantee replacements unless we are notified within this period.
7. Refund and Cancellation Claims
We hope that you enjoy the High Point products as much as we do and we are committed to ensuring that you are fully satisfied with every bottle which you purchase from us. However, we understand that from time to time, despite the best efforts of our couriers and team there may be unforeseen problems or you may be dissatisfied with your order. Therefore, we are able to offer a refund in the following circumstances.
Nothing in section 7 is intended to affect your statutory rights.
A. Breakages/Shortages/Faulty High Point products (“Defective Goods”)
a) In the event of a breakage or shortage of yourHigh Point products please notify us in accordance with section 6. In the event of any other fault with your High Point products please notify us by emailing email@example.com as soon as possible and no later than 28 days after delivery, quoting your order number. We may not be able to offer a refund if faults are brought to our attention after the specified times.
b) Once we have received your notification, we will give you a reference number and, where we request you to return the Defective Goods, we will arrange for the Defective Goods to be collected from you.
c) In respect of broken High Point products we will either provide a refund in respect of the Defective Goods or provide replacement bottles of the same High Point products which you ordered (at your discretion).
d) On the return of the faulty Defective Goods (if we require them to be returned) the bottle will be tested (where appropriate) by our development team.
g) Where you request replacement bottles for your Defective Goods we will not refund the original delivery fee in respect of Defective Goods but we will send your replacement bottles free of charge.
Questions about our Terms and Conditions should be sent to firstname.lastname@example.org.